Shopping >Blockbuster Video
I give this store 2 thumbs down..
I'm not against giving a store a second chance to get customer service and selection right. However, all of my experinces have ended in a disappointing way. One visit ended in the clerk telling me 20 minutes before the store closed they didn't have the musical My Fair Lady and asking, "Will there was anything else, or will you be leaving so we can close the store?"
When I insisted they had it, as it's a classic family movie and went to find it, he followed me and asked why I couldn't just take his word and leave. I found it and we rented it. I was not impressed with his customer service.
Today's experience was nothing short of frustrating. I called to see if they had the movie Wall Street and the 5th season of Criminal Minds. I was placed on hold for over 2 minutes and when the woman returned to the line, she said they had neither, but both are available through their online service. It didn't sound like she even checked to see if either was available, more like I was being given a sales pitch. In both instances, I felt rushed and as though my business wasn't important. I've since taken most of my business to rent movies elsewhere and would recommend anyone else who values customer service and selection to do the same.
Want movies and games galore? Check out this rental smorgasbord for the latest and the greatest in all things entertainment..
Florescent lights shine on shelves packed with hundreds of DVDs and video games, illuminating a sanctuary for any renter looking to spice up their night. With over 8,000 locations across the country, there is easy access to find the perfect flick for a date night, lineup for a movie marathon and every occasion in between. The infamous blue and yellow ticket stub logo decorates the walls, while TV's suspended from the ceiling roll the week's favorite film, offering entertainment (and sometimes unnecessary distraction) for the indecisive perusing the aisles. Rows and rows of titles offer every genre, from tissue-worthy romances to edge-of-your-seat thrillers, and the company's "new-release guarantee" assures that every recent movie will be available. While waiting in line, you can choose from a wide variety of popcorn and sweet treats to nosh on while enjoying the flick.
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