We took my wife's Highlander to Boulder Toyota for scheduled maintenance and some additional service (to the tune of ~$2000). Part of the standard service was replacing the cabin air filter and engine air filter. Later, when we brought the vehicle to Grease Monkey for an oil change, we found out they never replaced the cabin filter cover and broke off/removed all the clips that attach the engine cover. If you pay exorbitant dealer service fees you would hope they at least know what they are doing.
Salesman Scott Vanderschel "Vandy" was just as passionate selling me a Corolla as he would have been if it would have been a Lexus- i'm convinced. I went home and told my wife about him....she's a marketing professor.
The whole sales staff was very professional including the finance manager and everyone else i talked to at Boulder Toyota Including Vinny Another sales person who just happen to give me some more favorable info on the car.