Horrible. A few days ago I had a horrible experience and will never be returning again. After being double charged for my meal by my server, Chelsea, I brought it to the attention of the manager, Michael. I informed him that Chelsea charged me for the wrong wine (she, of course, brought me a glass that was twice the amount of the glass I ordered), and she also charged me an additional $16 to just add grilled chicken to a meal. This more than doubled the cost of the meal. The meal was $9, the adding of the grilled chicken was $16, which brought the cost of the meal to $25! Obviously, if I would have known I was going to be charged that much extra, I would have gladly gone vegetarian for the night. Despite the mix up, I still gave her a very generous tip on the total that she charged me. Meanwhile, Michael assured me that all would be handled and he would "get back to me". However, after many calls (on my part) to the restaurant, over a period of days, he was miraculously "unavailable" and he never returned any of my calls. For a "family owned and operated business" you would think that they held customer service in a high regard. Unfortunately, their policies consist of dishonesty and making an extra buck, no matter the costs. All Laudisio's needed to do in order to keep me as a customer was reimburse me the extra $28 that I was charged. It is really a shame since I went here very often.
Very poor service.
We have been a customer of Laudisio Restaurant for over twenty years and we have never had such bad service as we did on Sunday on the north patio. Twenty minutes for a drink----- 45 minutes to order food and the restaurant was not that busy.
When I left I asked to speak to a manager, but I was told that the manager was not available.
There are to many restaurants in Boulder that provide good service. Management appears to be the problem.
We have been tolerant in the past but today was the end for me.
Stear Clear!. I'm chiming in with a lot of the other reviewers - the service is AWFUL!!! Time after time! The food is often poor and is pricey. Once in every long while the food is very good. You know how it is - you luck into a very nice entree and you go back hoping for more - get dissapointed and think it was an off night and you go back again. Nice ambiance - I wanted to enjoy this place - but after too many very VERY bad experiences, we have forever signed off on Laudisios. Suggest you do same.
Awful service, will never go back. I had been to Laudisio a couple times and it was decent. Nice Italian wine, satisfying, good meal. Tonight however I went by myself for dinner and the service was so bad, it ruined the whole experience, and I will never go back. Ever. It's a long list: Sat down, took the waiter 5 minutes to come by. He finally shows up and says water and bread are on the way, I order a beer. Water comes, still no bread. I had to ask for the bread. Order meal, appetizer and entree eventually come. Waiter never asks how everything is, if I need anything else. I had ordered the "touristico" set menu which included a dessert. I am not much of a dessert person, so I kindly asked if they could substitute the cheap house wine I had ordered ($4.50) for the dessert (this was not my original plan, but occurred to me during the meal). He acted like it was an outrageous request and firmly said "No." So I asked for sorbet instead of the heavy dessert, that was fine, and the check. He brings the check, and had charged me for the dessert, and over-charged on the wine. At this point I'm laughing and angry at how the experience had completely deteriorated. I had my credit card out and he said "if you trust me I'll just take your card and correct the bill." I said "no, I don't trust you". And he said "Oooohh" and rolled his eyes. Yet another big mistake. What planet are these people from? He then brings the bill, I look at it and give him my card, he processes it, comes back and puts it down on the table and says nothing and walks away. YOU CALL THIS SERVICE? UNBELIEVABLY RUDE. It's just low class to personalize the situation against me, when ALL the mistakes were on his part. I gave him a 9% tip - which was generous - and will never go back. Ever. The low tip was not for my request about the dessert, it was about the overall consistently amateur, poor, service, from start to finish. I though about giving a big fat ZERO tip, but I'm too nice. Awful service, will NEVER go back.
Three Strikes, You're Out!. This is the second review I've ever written. We've eaten at this restaurant three times since it opened. Each time it has gotten worse. It could be a really great restaurant given the location and interior, but it's not. The wait staff has obviously never been trained (at least not the wait staff that helped us the past three times). The hostess was nice but it was all down hill after that. If I was in a dive I might expect to have the wait staff put soiled knives and forks back on the table after the appetizer and/or salad, etc. but not at a higher priced restaurant. Letting the salad plate, bread plate, etc. sit around until dessert is ridiculous. Again, third time this has happened. Didn't ask if we wanted anything to drink when we arrived. Constantly having to ask for utensils ("steak knife please", "can I have a spoon for my coffee," etc. etc.). Then comes the food. I actually liked the heirloom tomato appetizer(4 out of 5 stars) but then arrived the super, super salty entrees. I love salt, but this was ridiculous. (Up all night dreaming about a glass of water.) Then we get to the dessert. I was dreaming about their key lime pie because I sort of remembered it being good. After one bite I remembered that this was not the place where I liked the key lime pie. It tasted chemical-like.....sort of like the kind a restaurant buys in bulk and thaws a few 100 at a time. It has a strange lime liquid across the plate. Not appetizing at all. Bottom line: Give the hostess a raise. Train the darn wait people. Tell the chef (cook) that less is more. And start making your desserts from scratch (and if you are, then get a new key lime pie recipe). (FYI...My first review was about Louisville's best kept secret....Empire Restaurant on Main St....off-the-charts good....Boulder County's best kept secret).
La-lousy-o. This by far is the worst dinning experience in many years. My wife and I were out to celebrate a special occasion and had heard good things about this restaurant. We had been deceived. I would not recommend this restaurant to anyone. The food was awful and over priced. If you are looking for a nice atmosphere with food that is not appetizing, this is your restaurant.
Awesome Brunch!!. Wow this brunch was awesome! Boulder has plenty of brunch spots, but they all start yo blend together, so I'm always seeking something new. Brunch at Laudisio is what I've been looking for! Plenty of different options will keep me from being bored for a long time! The benedict di mare, which has blue crab meat and avocado, was the best Benedict in town! Plus $4 Bloody Marys! Awesome! Awesome!
Good Quality Food. I enjoyed the food at this restaurant, particularly their nice thin crust pizzas and side salads. It is a pretty pricey venue but nice for a special occassion! The service can be scattered at times, but generally good. I would recommend coming past 8o'clock on weekend nights or getting a reservation.
I actually have never posted a review about a restaurant before but felt it necessary to comment, especially after reading somebody's previous poor food experience. I've been 5 times since moving here two months ago and, with no exaggeration, found Laudisio's to have some of the best food around!. It was authentic Italian at it's finest. Most recently, I tried the chicken saltimbocca; which featured two moist chicken breasts wrapped in prosciutto served with organic greens and potato puree. It was so good I didn't want to get full because then i'd have to stop eating it! My wife tried the risotto, which was well worth the 25 minutes it takes them to cook from scratch. Our meal from beginning to end was perfect.
I read over some of the reviews of Laudisio and can't believe that there were such poor reviews (though most were superb).
On other notes, my server was very attentive and their strictly italian wine list was the broadest i've ever seen. Oh, I did have to go on a wait when i came in on a saturday night without a reservation; should i complain about that?? Never!
mille grazie Laudisio! I will be back soon
Good for a bar, just don't eat anything..
For such an upscale environment the food is horrendous. While I enjoy I moderately sized meal, the portions are about two bites too small. The food is WAY too salty, and the waitstaff seems to be undertrained and inattentive. The deserts have far too much butter/fat in them in a desperate effort to make them taste "rich," instead it makes it taste like butter/fat. I went back to give them a second chance and regretted it. Skip dinner at this place.
I know its almost impossible to find good italian food in Colorado, but this takes the cake!
On the positive side, they do have an excellent selection of wines. Go for the wine, go somewhere else for food.
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