Went in to get my chain fixed really quick (around 7pm)--thought a 5 minute repair would be simple enough to pass by--NOPE.
#1. Got completely snubbed when I asked if the bike mechanic would come by and give me a second opinion on how to unhinge my stuck chain--the answer I got to that was "sorry man, the lady working on bikes is super swamped, here's the tools--good luck"
#2 Asked for a pair of gloves as to not blacken my hands with chain grease--the reply I got was, "pfft, everyone gets their hands dirty here, just roll with it" ...turns out they had a stack of gloves near the hand washing sink in repair shop.
...so the power link on my chain bent, and the thing wouldn't connect 100%. If the mechanic had helped me for literally 45 seconds of her time, then I would have had some concise instructions to follow.
Instead, I attempted to futz with my chain to get some sort of a result as 2-3 shop employees stood idly by and watched to make sure I wouldn't steal the tools they lent me.
Chain wouldn't link, and I had to ride home (all bike shops closed at this point)...so I couldn't just give up and save it for another day.
Yanked hard on the chain with a tool, and ended up slicing my finger--chain grease, blood and all! JOY!
I rushed back to the shop sink to wash out my cut, when I looked up and saw the LARGE boxed stacks of mostly un-used plastic shop gloves that's seen at ANY bike shop across planet Earth.
Had to call out the BS at this point, let the dude know how I was feeling at that precise moment, and walked out with a busted chain.
...all the while, the 'swamped' bikesmith in the back was at the mouth of the shop door watching intently at my exchange with the desk employee--looks like she didn't have 45 seconds for my chain, but had spare minutes for what I had to say to the front desk goon.
Thanks for reading my negative experience at REI--I hope you decide on a more local spot to buy your gear from such as 'The Pros closet', 'Boulder sports recyclers' or the 'Boulder Army store'! These people back the gear they sell, ENOUGH SAID
...as for the bike shop aspect of REI, ya gotta be joking with yourself if you think REI would do a better job then an actual store FOCUSED on bicycles. Deal with people that know what they sell--not some goon crew who's scraping by to pay off college loans
Best Bike Repair. I brought my bike in for a repair and the folks there were real nice and got the repair done quickly.
The Shangri-la of gear for those who spend their time rock-climbing, backpacking, cycling and finding other ways to conquer nature..
The largest co-op in the nation, REI sells everything needed to survive in the outdoors to members and non-members alike: sleeping bags for below-zero temperatures, GPS units, climbing gear, rations and more. For the more casual outdoor enthusiast, the store also sells tents, kayaks, bicycles, snowboards, skis, luggage, footwear and outdoors-oriented clothing for men, women and children.
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