04/04/09

Love the St. Julien

by luvtheavs

I loved my stay. The customer service is top notch. Our room was beautiful and our spa services were great. I loved the menu and the fantastic room service.

• Pros: Luxury and great service
• Cons: none!

07/18/08

We will not come back

by maequel

I have a complaint to make and that make me really sad. Tonight Friday July 18th 2008, I went to meet a group of friends at your hotel and one of your employee ask me to leave. I believe Friday you have music playing and people drinking and dancing. I have been to your hotel many many time. Dined at the restaurant and had drinks at the bar many time. Always on Fridays and specially in summer time I see kids around having fun with their parents. So today I have with 2 kids with me I didnt even think twice and took them with me. I drove all the way from donwtown Denver to your hotel to meet my friends and had to leave as soon as I arrived. Your employee told me I could not have my kids there because the hotel only allows from 18yo up. My kids were 5 and 2. I saw many kids there with their parents having fun and why I had to leave? oh because I am not a guest at the hotel (no sense) I f kids are not allowed at the party, kids are not allowed at the party. It doesnt matter. Just because they are paying room service?!

I will tell everyone that I know not just in person but also online to NEVER go there because of poor customer service. POOOR customer service.

05/22/08

Not as advertised, but nice

by bryanmurphy

Just called again regarding an advertised service- Hoping they'll honor their previous offer... Overall a nice place, but my wife did not get what she went for...

• Pros: Nice Place, Pleasant
• Cons: Prices, Available Services